OREANDA-NEWS. July 17, 2012. NTT America, a global IT infrastructure services provider and wholly-owned subsidiary of NTT Communications Corporation, today announced enhancements to the company’s portfolio of managed services with the introduction of IntelOps.  IntelOps delivers automated remote monitoring of NTT America’s Managed Private Networks as well as third-party networks and communication devices.  IntelOps is now available across both NTT America’s Managed Private Networks and the networks of providers that NTT America manages on behalf of enterprise clients. 

IntelOps leverages automated expert systems to proactively monitor and resolve incidents across a client’s global IT infrastructure, no matter how complex or heterogeneous, creating maximum operational efficiency and significant cost savings for the client.  Common network problems are proactively detected and remediated autonomically, in minutes, without human intervention.  Outcomes are consistent, predictable, and free from human error.  When a problem cannot be resolved without human intervention, the expert system automatically escalates the problem to the appropriate NTT America engineer.  Within complex enterprise IT environments, correctly routed tickets decrease the mean time to repair (MTTR), support Service Level Agreements (SLAs), and help ensure 24X7X365 network uptime.