OREANDA-NEWS. July 06, 2012. Citibank (China) Co., Ltd. ("Citi China") opened a new consumer outlet in Dalian. It is Citi's third consumer outlet in Dalian, and is the latest investment by Citi in Dalian, in which the company maintains a longstanding and significant presence. An opening ceremony was held, attended by Simon Chow, Country Business Manager, Citibank China and Ricky Lin, Director of Retail Banking, Citibank China. Citi now has 49 consumer outlets in 13 cities around China, reported the press-centre of Citibank. 

Simon Chow, Country Business Manager, Citibank China, said: "We are delighted to be extending our network in the important city of Dalian. In 2012, Citibank continues to deepen our presence in key cities around China, to meet the demand of our growing customer base. We enjoy a strong relationship with the residents of Dalian, and we are committed to delivering a superior service experience to Citibank customers here by providing them with the best available banking and wealth management services."

Smart Banking Features
Citibank's Xigang Sub-branch features a range of customized service offerings designed to help differentiate its retail banking offering in China:

"Citi Explore", which comprises of a number of interactive touch screens that enable customers to easily obtain information about Citibank as well as Citibank's latest product and service offerings. Hand-held devices are also available, containing electronic brochures with details concerning Citibank products and services and market outlook and commentaries. These devices negate the need for print materials in the spirit of Citibank's commitment to environmental sustainability.

"Citi Connect" enables customers to browse the web and get access to Citibank China's next-generation online banking services, which include enhanced online security features, convenient online payments and transfers, "Global View of Accounts" allowing customers to access their Citibank accounts in multiple countries, a comprehensive set of alerts / SMS-based banking services, all delivered with user-friendly interface and modern look-and-feel.

"Citi Assist" refers to interactive video conferencing services that provide customers with the opportunity to obtain additional expert opinion and consultation from Citibank specialists at another location on a real-time basis via video phones.

Products and Services
Like all other Citibank outlets in China, the new outlet offers both Citibank and Citigold services. Customers using the Citibank service, which requires a minimum balance of RMB50,000, will be provided with a choice of a comprehensive range of services to manage their wealth. Products offered include savings, deposits, investments (including Premium Accounts, Structured Investment Accounts and QDII products) and insurance; as well as ATM / debit cards. Customers can also conduct their banking at their convenience through the multiple electronic channels such as online banking, mobile banking, 24x7 phone banking and fax banking.

The outlet also features a Citigold Service Center, designed to provide leading wealth management services. The Citigold offering, which requires a minimum balance of RMB500,000, is distinguished by factors that include:

Dedicated relationship managers supported by a team of product specialists

Personalized banking products and services

Access to award winning global research, market outlook, latest financial developments and dedicated information channels

Unique proprietary tools such as Citigold Financial Needs Analysis

Membership rewards and privileges

Citigold customers also benefit from Citi's global presence with worldwide Citigold VIP recognition, courtesy access to world wide Citigold centers, overseas account opening referral, overseas emergency cash up to USD10,000, overseas Citigold preferential FX rate and fee charge, worldwide toll-free home connection service hotline and Citigold International SOS Healthcare Services.

The Dalian Xigang Sub-Branch is located at No. 232, 234, Zhongshan road, Dalian.