OREANDA-NEWS. April 25, 2012. In continuation with its philosophy of ‘Superior Customer Care’ and commitment to environment conservation, Tata Power, India’s largest integrated power company, announced implementation of its e-bill module, a service that allows its customers to receive, view and make payments online. With this initiative, Tata Power aims to provide its customers a convenient option to get information and do meaningful transactions online, in a greener manner.

Greenolution is a special and unique campaign initiated by Tata Power and signifies processes and initiatives that Tata Power has undertaken towards ensuring a greener and sustainable planet. The objective of conceiving this concept is to traverse this journey and make green living our ‘way of living’. Through this initiative the company will put efforts / practices / programmes that infuse the belief of sustainability as a ‘movement’ by making its employees and customers a part of it.

Tata Power has been providing the e-bill facility for the consumers for more than a year and its bills are printed on 100-percent recycled paper. It’s now going a mile ahead and urging its customers to contribute towards conservation of the environment by giving them the choice to say no to paper bills. Paperless e-bills don’t just help the environment — they have several benefits for the customers.

Benefits of e-bill for the customers:
There’s additional time to review and pay a bill prior to the due date since there are no delays from standard mail delivery.
Other authorised payers can receive e-mail notification when an e-bill is available and view it prior to submitting payment. It’s secure and confidential.
Contribute to environment conservation through saving trees. Every 3,000 sheets of paper costs us a tree.

Speaking on the initiative, S Padmanabhan, executive director, operations, Tata Power, said, “It’s our endeavour to constantly innovate and provide services to exceed customer expectations. The e-bill module will help our customers to conveniently access their bills online and also reduce usage of paper, a more environment-friendly option.”
Some of the recent customer care initiatives of Tata Power include a new modern call centre for calls related to electricity bill; a multi-lingual customer portal in English, Hindi and Marathi, to further facilitate and ease consumer connect with the company; mobile collection vans and bill payment kiosks for facilitating cash payments and credit and debit card online payment facility.