OREANDA-NEWS. April 10, 2012. Alfa Bank is ranked among Top 10 banks of Ukraine according to Kommersant Ukraine's rating survey. The successful implementation of the universal bank development strategy is confirmed with leading positions taken by Alfa Bank in all fields of the banking business, reported the press-centre of Alfa Bank. 

The Bank's first rank in the Retail Services in Outlets category deserves a special mention. The banks were ranked in this category on the basis of the following criteria: the average time to open an account, the cost of opening an account, the number of outlets open on Saturdays, the availability of customer-relationship management (CRM) systems, the completeness of the relevant systems, and a number of other criteria. Changes implemented by the bank over the last two years have become a customary standard of the European service quality for our customers.

Alfa Bank was ranked first in the Private Banking category. It is mentioned in the rating survey that A-Club from Alfa Bank offers its customers the broadest range of services by Ukrainian standards. The level of the services offered and the professionalism of relationship managers is deservedly perceived as a benchmark in the retail banking services segment in Ukraine.

Alfa Bank is ranked among leaders in implementing innovations for a reason. Everyone knows convenient My Alfa-Bank Internet-banking tool and a special mobile banking application for iPhone and iPad. Thus, the Bank's second rank in the Advanced Technologies and IT Solutions category was hardly a surprise for market members. The following criteria were used to rank banks in this category: the customer's ability to make payments via the Internet, the availability of the Internet banking facility, the possibility to submit a loan application via the Internet, the availability of dedicated applications for mobile devices, a CRM system and the integration of the Internet banking facility with other payment systems (such as WebMoney, etc.).

Alfa Bank was rated among Top 10 banks in terms of all retail products under evaluation, such as: Cash Loans, Savings Deposits, Car Loans, Classic Deposits and Salary Projects.

"The rating analysts and publishers did a lot of work. As a result, the bank customers were provided with a unique market survey broken down to specific banking services", Piotr Kaczmarek, Retail Business Director of Alfa Bank (Ukraine), believes, "I consider Alfa Bank's being ranked among the leaders in all 8 retail business categories as a noteworthy result. And the first rank in the Retail Services category is the objective outcome of the daily work of our team".