OREANDA-NEWS. January 27, 2012. Allianz Ukraine Ins.Co. analyzed their claim settlement statistics on car insurance (motor hull). In 2011, the average claim settlement period reduced more than twofold vs. 2010 and totaled to 5.17 days compared to 11.29 days in 2010.

"Many customers get disappointed in their insurance companies at the stage of claim settlement. However, not everybody makes wonder that it is several parties that are involved in this process: customer him/herself, insurer, law enforcement authorities, assistance companies, service station etc. The progress of the case depends at each stage depends on each of these parties, i.e. any chain link may become cause of a holdback. That's why we, as an insurance company, regard our role in the efficient claim settlement management not only in the framework of our internal procedures, but also beyond them. We inform and consult our customers, wisely build and control cooperation with other involved parties. Such approach enabled us to significantly reduce the decision making term and therefore, our customers' waiting time", - summarized Anatoly Klimiuk, Claim Settlement Department Director, Allianz Ukraine Ins.Co.