OREANDA-NEWS. January 16, 2012. VOLIA, a leading provider of cable TV and high speed Internet, officially announced December 2011 results of the measurement of customer satisfaction. According to them, the average index for the customer satisfaction was on the level of 8.28. As of today, this is the best result of the year, and it surpassed the year-end rate that was set on the level of 8 points.

Eric Franke, CEO of VOLIA, said: "The achieved results show that changes in service and in general in the company, are seen by subscribers and evaluated by them at a high enough level. Despite the good result, we see areas that still require our special attention. One of the goals of the project, which we set for ourselves, was to demonstrate how consumers evaluate our service today, how it changes from month to month, and what we do to improve specific areas. This became a very strong motivation for each employee who directly contacts customers. In general, all 20 cities, where VOLIA provides its services showed growth in almost all areas. I would like to thank customers for their feedback; every answer that we received from you is of great importance to us. I also want to thank the staff of the company for effective implementation of the planned changes. As it was previously mentioned, our goal in 2012 is to reach the level of 8.5 points".

According to the December results the average index for the customer satisfaction was on the level of 8,28. The call-center support improved its score to 8,21 points, customer service in contact-centers scored 8.42 points, connection was at the level of 8.60 points, and the technical service received 7,99 points.