OREANDA-NEWS. December 26, 2011. NTT DOCOMO, INC. announced today that, as of yesterday, it established a “Task Force for Improvement of Network Infrastructure,” headed by President and CEO Ryuji Yamada, in response to a malfunction of the company’s sp-mode™ mail service for smartphones that occurred on December 20, 2011.

The company, once again apologizing deeply to customers for any inconvenience caused by the malfunction, is now taking steps to ensure that customers can use its network infrastructure with maximum ease.
Name of New Organization
 Task Force for Improvement of Network Infrastructure
Purpose
 To support the realization of a highly advanced network capable of responding to the rapid increase in smartphone users, the task force will lead all departments of the company in devising and implementing measures to stabilize network operations and upgrade network capabilities across all departments.
Structure
 Head: President and CEO Ryuji Yamada
 Deputy Head: Senior Executive Vice President Kiyoyuki Tsujimura
 Members: All board members above executive vice president level, and heads of all relevant units
 (Total: 38 people)
Key Measures
To respond to rising traffic due to increased smartphones.
To handle traffic bursts in emergencies.
To strengthen connections between terminals, network facilities and sp-mode servers, etc.
To reexamine capabilities of network facilities and sp-mode servers, etc.
To reexamine network-related procedures.
To standardize processes when terminals request reconnection following a communication failure.
Date of Establishment - December 25, 2011