OREANDA-NEWS. December 7, 2011. Tata Power, India’s largest integrated private power player, has redefined customer convenience for its Mumbai customers by launching self-service kiosks..

Under this initiative, customers can use these kiosks to pay their bills whenever they go for an outing or shopping. The locations of these kiosks are strategically decided in high footfall areas. Currently these kiosks are located at Andheri, Borivali, Matunga, Kandivali, Kurla, Powai, and Malad, and a few more are in the pipeline.

The self-service kiosks help in extended service availability, reduce customer wait time, eliminate line ups, shorten transaction time, expand service capacity with multiple kiosks, create a new service channel and enhance offerings with increased efficiency and productivity. Tata Power customers can also visit customer relation centres to make an online payment, deposit cash or a cheque and can also view and print their duplicate bills.

Speaking on the initiative, S Padmanabhan, executive director, operations, Tata Power, said, “We at Tata Power have been constantly striving to innovate and provide services to exceed customer expectations. It is our endeavour to provide superior customer experience. We cannot keep our customers waiting and understand their need of urgency and time. Our customers can head to our self-service kiosk with their consumer number and avail the world of facilities within minutes. Integration of technology allows kiosks to perform a wide range of functions and we have been receiving very positive feedback on this service from our customers.”

Tata Power has brought many firsts for its Mumbai customers in the area of customer care. Some of these initiatives are customer relation centres across the city, a multi-lingual customer portal in English, Hindi and Marathi, to facilitate greater consumer connect by the company; ‘Fleet on Street’ team to undertake frequent visits to various societies to interact and collect the application forms from existing as well as potential customers, and Customer Connect — a customised software for speedy processing of customer applications.