OREANDA-NEWS. November 01, 2011. According to regular market research of banking services for individuals carried out by Gfk Ukraine, UkrSibbank BNP Paribas Group was listed among the top-three friendliest banks in Ukraine in 2010-2011, reported the press-centre of UkrSibbank.

More than 11700 respondents participated in the survey throughout the country. The Ukrainians emphasized their appreciation of the comfort offered at UkrSibbank branches, politeness and affability of employees who demonstrated expert knowledge and competence while handling difficult situations, and finally, the full range of services provided by the bank.
 
“Today UkrSibbank provides services for almost 1.9 m clients. This figure is the reflection of the bank’s credibility rate. We appreciate this and constantly work to improve our products and services, as well as invest funds in network development. In fact, being highly esteemed by our clients, means that we are on the right path,” notes Andriy Kashperuk, Head of Retail Sales Department at UkrSibbank BNP Paribas Group.
 
Moreover, the bank undertakes to change the working culture of its staff; relationship managers go through regular trainings. Special attention is paid to monitoring the quality of service at the branches; “secret buyer” method is applied.