OREANDA-NEWS. October 25, 2011. The national distributor PROTEK Integration Center launches a dedicated internet site for its customers as part of its service quality improvement procedures.

The customer service site enables the tracking of the most business processes of interaction between the drugstore and the distributor. By using the site, PROTEK customers may view electronic invoices, receive sample quality certificates, generate reclamations (returns, shortages and surpluses etc.) and track processing statuses online. The system’s functionality will be extended in the nearest future.

PROTEK develops the customer service site as part of the program for the automation of business processes and the integration of electronic document management systems. At present, the company successfully runs Supplier Service Site which is a system of online interactions with the pharmaceutical companies.

Sergey Miroshnichenk, the head of PROTEK software department commented: The customer service site along with the Е-Zakaz online ordering system is to become a convenient and rapid tool of interaction between the drugstore and the distributor. We expect our product to be implemented by most Protek customers soon.

To connect to the site, PROTEK customers should contact their managers.