OREANDA-NEWS. October 12, 2011. Travelers in Estonian Air Premium Class gave higher grade to Estonian Air Premium Class service than iPhone users in Germany to Apple product, reported the press-centre of Estonian Air.

Such a rating is based on the recommendation score (Net Promoter Score), which was calculated on the basis of customer’s feedback in July and August this year. Feedback was given by 15% of all Premium Class travelers.

In comparison, Apple iPhone NPS in Germany is 70%, in UK 67% and in France 57%. In Estonia for instance, Elion e-shop (Elion e-pood) NPS is 64% and AS Kaleva Travel 63%.

Fore more information please visit: www.netpromoter.com and www. soovitusindeks.microlink.ee