OREANDA-NEWS. October 10, 2011. Fujitsu today announced the immediate availability of its new Remote Infrastructure Management service, which delivers high-quality system operations at a low price through offshore facilities.

The new service, operated by India-based Fujitsu Consulting India (FCIPL), remotely handles the operational oversight of customer systems. By bringing together a wide range of technologies and expertise from within the Fujitsu Group, the service enables high-quality system operations that overcome common concerns regarding offshore services, such as differences in language, culture, and technology. In addition, because the service is available at a low price, customers can cut their system operations costs and optimize operations from a managerial perspective, such as by shifting operational staff to focus on core business tasks.

Fujitsu's own in-house experience with this service has shown that it can cut costs for systems where it is employed by roughly 20% over a three-year period.

In recent years, as multi-vendor system environments have become more common, so have the troubles associated with them. This has led to greater demand for higher-quality operations services. On the other hand, due to the increasingly complex and larger-scale systems, operational support has become more expensive and work-intensive, resulting in a greater burden on customers.

This combination of factors is what has prompted Fujitsu to offer Remote Infrastructure Management service, which delivers high-quality system operations at a low price through offshore facilities.

Fujitsu has previously delivered offshore system operations services from offices in India, the Philippines, and Russia to English-speaking customers in Europe and North America. The company is now leveraging this know-how at FCIPL—a Fujitsu Group company based in Pune, India—to offer services in both English and Japanese to Japanese companies. With a large number of highly competent and Japanese-proficient engineers at FCIPL, Japanese customers can utilize the new services with peace of mind.