OREANDA-NEWS. September 05, 2011. Bank SNORAS, managing the most expansive customer service network in Lithuania, will be asking its clients to help to choose the best employees – September is announced “Client smiles month” in the bank. It is also sought to motivate the specialists working directly with clients to devote even more attention to the customer service quality in the daily work, reported the press-centre of SNORAS.

“The fact that the bank has always been concerned with the high service culture is also proved by a large number of clients – today we have almost 1.2 million of Lithuanian residents who chose the services of Bank SNORAS. Our clients most often face the managers who provide services to them personally; therefore, the service quality of the employees in this area is the bank's “business card”. This promotion campaign will not only motivate our employees to provide the services to the clients even better, but will also give an opportunity to receive valuable responses about the bank's work,” says Zorzas Sarafanovicius, the director of Retail Business Division of Bank SNORAS.

According to Z. Sarafanovicius, the bank's employees and the subdivision, which will receive the largest number of positive responses, will be awarded with special prizes at the end of the promotion campaign.

The special pins, stickers attached by the customer managers will inform about “Client smiles month” in Bank SNORAS. The employees, after providing the services to customers, will offer them to leave their “smile” for the satisfactory service by completing a mini-questionnaire. 

Clients will be able to put their completed questionnaires in the branches and branch outlets in the ballot boxes of “Smiles bank” or to give them to the manager who provided the services to them. Clients will also be able to express their opinion by e-mail at sypsenos@snoras.com or by calling to the bank's Contact Centre at 1814.