OREANDA-NEWS. August 30, 2011. Defence, security and aviation solutions provider Patria and Fujitsu Finland have entered into an IT services agreement whereby Fujitsu will deliver IT infrastructure services to Patria. The service, which will be implemented following the Patja service model, covers availability and on-site support services at all Patria sites. Moreover, Fujitsu will assume responsibility for access management, workstation deliveries as well as support for printing and scanning services.

"Adherence to processes is very important in our operation which is why we require top-notch quality from our suppliers also. Our collaboration with Fujitsu first started in autumn 2008 and since then we have managed to achieve harmony and high quality in our co-operation. The expertise of the help desk, on-site support and other professionals as well as their solution-driven approach deserve our special thanks,” says CIO Sari Torkkola of Patria.

Patria's largest sites are located in Tampere, Hдmeenlinna, Riihimдki, Sastamala and Jдmsд. The company's head office resides in Helsinki. The agreement also incorporates a few smaller sites in Finland and Sweden. The group employs approximately 3,400 staff.

"I'm more than happy about this agreement,” says director Antero Vuorio of Fujitsu. ”Together with Patria we have built a successful partnership through a particular focus on identifying development areas and then tackling them. Also importantly, we have in advance figured out and carefully agreed on the responsibilities and activities related to delivering our services, which combined with ITIL compliant processes has significantly strengthened our service delivery.”