OREANDA-NEWS. August 23, 2011. In her new position, Inna Gerasimova will be in charge for the following functions:

development and implementation of the customer service improvement strategy;

monitoring of customer service quality and customer satisfaction level;

launching the projects aiming to increase customer focus and form perception of ROSNO as a customer-focused company, reported the press-centre of ROSNO.

creating a customer-focus culture within ROSNO.

Inna Gerasimova was born in November 1977 in Velikij Novgorod.

In 1999 she graduated from the Linguistics and Intercultural Communication Faculty of the Novgorod State University.

Inna started her professional career in 1999 in her own university as a lecturer of the Linguistics and Intercultural Communication Chair.

In 2003, Inna came to ROSNO, where she showed herself as a successful manager in various business activities. As part of her work in the Strategic Development Department, Inna actively participated in the strategic dialogues within Allianz Group in Russia and the CIS, evaluated the insurance market, promoted and developed an innovative segment and the projects increasing loyalty of ROSNO clients.

In 2007 to 2011, Inna spearheaded the i2s project where she paid much attention to developing a customer-focused business approach. The project comprised several extensive campaigns in all subdivisions and regional directorates. These campaigns were instrumental in uncovering many existing problems — whether in customer service section, or in interaction and communication between the subdivisions involved in this process. Thanks to our work and innovative approach to organization of seminars, following the results of the year 2010, our company won the 2nd place in Allianz’s international innovation contest. But the main thing is that the initiatives received in course of the campaigns have already made it possible to make interaction between different ROSNO units more efficient.

Mr. Artashes Sivkov, Deputy CEO, commented on Inna Gerasimova’s appointment as head of department as follows: "I am pleased to welcome Inna in her new role. Her immense desire improve the world around us will definitely be instrumental in developing customer service operations in our company. The particularly valuable factor is that, thanks to her work with I2S, Inna possesses an outstanding knowledge of Allianz’s customer service quality standards in the leading countries, which will undoubtedly help us to achieve substantial improvements in customer service quality and ensure conformity to the strictest European standards. I wish Inna success and express confidence that we will be able to achieve it together!"