OREANDA-NEWS. August 16, 2011. Ingosstrakh Insurance Company started to accept claims from the customers of Luzhniki Travel Company LLC who announced the suspension of fulfilment of contractual obligations to tourists on August 9. Currently 14 claims for the total amount of RUR 2,276,890 are under consideration.

Civil liability for nonperformance or improper performance of obligations by Luzhniki Travel Company LLC under the tourist product sale agreement was insured with Ingosstrakh Insurance Company for RUR 30,000,000.

In accordance with the Law on Basic Principles of Tourist Activity in RF and Insurance Regulations, the insurance company shall pay the indemnification to tourists for non-performance or improper performance of obligations under the tourist product sale contract during the term of validity of the insurance agreement.

To be awarded insurance indemnity the tourists and other tourist product customers shall provide the following documents to Ingosstrakh Insurance Company:

• insurance indemnification claim;

• copy of passport or any other identification document in accordance with the laws of the Russian Federation;

• copy of tourist product sale agreement;

• documents that prove actual damage borne by the tourist and/or other customer due to non-performance or improper performance of obligations by travel agent under the tourist product sale agreement. These product may include invoices, receipts, payment documents, references, conclusions etc issued by relevant bodies, expert organizations, carriers, hotels etc.

The following documents shall be additionally supplied with insurance indemnification claim (if available):

• copies of documents bearing evidence that Luzhniki Travel Company LLC refuses to voluntary satisfy the actual damage claim, borne by the tourist and/or any other customer due to non-performance or improper performance of obligations under tourist product sale agreement;

and/or

• copy of court decision of indemnification of actual damage by Luzhniki Travel Company LLC under legal action brought in compliance with the provisions of Article 17.4 of the Law on Basic Principles of Tourist Activity in RF.

The demand of the tourist and/or other customer should specify:

• full name of the tourist, and other customer information (if the tourist product sale agreement was entered into by the customer);

• No. of tourist product sale agreement and its date;

• name of the travel agency provided with the financial security;

• name of the travel agency (if the tourist product sale agreement was concluded between the tourist and/or other customer and travel agency acting on behalf of the tour operator, but in its own name);

• information on circumstances (facts) that bear evidence of nonperformance or improper performance of obligations of the tour operator (travel agency) under the tourist product sale agreement;

• reference to circumstances as provided for by Article 17.4 of the Law on Basic Principles of Tourist Activity in RF that caused the tourist and/or other customer address the insurer or guarantor;

• the amount of funds payable to the tourist and/or other customer in connection with nonperformance or improper performance of obligations by the tour operator under the tourist product sale agreement, including the size of actual damage incurred by the tourist and/or other customer in relation to evacuation expenses.

Tourist and/or other customers of tourist products who concluded with Luzhniki Travel Company LLC not tourist product sale contracts, but agency agreements or other types of agreements, may also submit the available documents to Ingosstrakh Insurance Company for consideration of possibility of insurance indemnity payment.

The insurer intends to provide regular information about the progress in settling this case.