OREANDA-NEWS. August 10, 2011. Azerbaijan’s DemirBank keeps on implementing various projects for the purpose to foster customer service.

The Bank informs that it has organized a two-month training program on quality of customer service and cross-selling with assistance of a qualified trainer.

The training program was conducted by expert Nino Karseladze for staff of DemirBank branches in Baku and several other employees. Within the project training sessions were conducted on Saturdays and on weekdays the expert observed the process of customer service alternately in different branches of Baku, giving every day her comments and suggestions to managers and employees of the branches.

The training program used a variety of tests, practical exercises and video clips. Upon completion of the program it was organized the final test and the relevant officials were handed over certificates.

DemirBank conducts various activities in the area of customer service. In 2010, the Bank prepared the "Standards of customer service", on the basis of which training courses for staff were held. To develop the quality of customer service in recent months DemirBank moved 4 branches to new offices and intends to move 2 other ones soon. In a number of branches new corporate standards of interior decoration were introduced.

For development of customer service DemirBank also carries out various works on optimization of products and services, upgrade of IT infrastructure and other works.