OREANDA-NEWS. July 5, 2011. Ingosstrakh OJSIC is the winner of the Gold Salamandra All-Russia Insurance Award in two main nominations: Quality of Insurance Services - 2010 and Most Transparent Company. The award ceremony took place on June 30, this year, in the hall of Rits Carlton hotel in Moscow.

The Gold Salamandra Award was established in 2004, and it is a public professional award evaluating the successes of insurance companies and members of the insurance community for the previous year. The Financial Market Committee of the State Duma of the Federal Assembly of the Russian Federation and the Ministry of Finance of the Russian Federation provide assistance in holding the Award Ceremony. The activities of Russian insurance companies are evaluated by the Expert Council consisting of the acknowledged professionals in various fields of insurance.

The award nominees were chosen from the insurance companies of federal and regional levels, insurance brokers, reinsurance companies, insurance agents, as well as persons, and entitles making a substantial contribution to the development of the sector.

In the Most Transparent Company nomination, the winners were chosen by polling the journalists specializing in insurance. Ingosstrakh was acknowledged the best company by the qualitative and quantitative performance in public relations.

Several major Russian insurers were nominated in the Quality of Insurance Services - 2010 nomination. In selecting the nominee, the members of the Expert Council based their judgment on the business performance, the scope and the sophistication of regional networks, the availability of the infrastructure ensuring the quality of the services provided to the clients. One of the insurer's winning advantage was the fact that in addition to insurance products Ingosstrakh OJSIC offers its clients a package of services upon the occurrence and settlement of insured accidents (arrival of an expert at the accident site; obtaining of the certificates from the State Traffic Safety Inspection; evacuation of damaged vehicles from the accident site to a parking area or directly to a service station; on-road assistance etc). The company has established the Quality Council and adopted guidelines describing the quality management system in accordance with the GOST R ISO 9001 - 2008. The company ensures continues control of the quality of the services rendered, carries out regular marketing research of sales quality and the Mysterious Buyer settlements, handles the calls and claims of clients. No negative feedback is left unattended. The insurer analyses the reasons for the calls of clients enabling it to reveal problems in service provision and take timely measures to eliminate them.

According to the vice-president of Ingosstrakh OJSIC, Ilya Solomatin, a client complaint is an important signal for the company, as the Ingosstrakh brand is firmly associated with reliable and quality services, profound understanding of the client needs and the insurer's exclusive attitude towards them. We regard the award as a sign of trust on the part our clients and partners and the evidence that the company's performance deserved the high rating of the professional community.