OREANDA-NEWS. June 03, 2011. IC ROSNO has launched a new service for its MOD clients. Now the clients will be able to track the settlement status of their MOD insured accidents online, in the Personal Suite section of the company’s website. Per one mouse click, a client will obtain all necessary information, saving his or her time, reported the press-centre of ROSNO.      

From now on, to learn the settlement details of their insured accidents, or to get an additional information on which documents still have to be submitted, information on planned payment date and car maintenance stations, clients do not need to make personal visits or call the office. Sitting in his or her Personal Suite, the client may send the scanned copies of the documents.

To get access to this service, the client may advise his or her e-mail address when purchasing the policy, specify the information in the application for insurance compensation, or directly contact the company’s head office.

At present, this service is available to ROSNO clients in Moscow and Moscow Region. The information is provided for the insured accidents where applications for insurance compensation were registered after May 16, 2011. In the future, the functionality of this service will expand and become available to the regional clients. ROSNO is planning to launch a similar service for other types of insurance.

"In the insurance market, the customer services are in a state of an ongoing improvement, raising the service standards. ROSNO, in its traditional manner of going ahead of the market, is trying to foresee the clients’ wishes, paying much attention to the simplicity and convenience of the clients’ communications with the company. For many, Internet today is the most convenient channel for information exchange and communication, and in the nearest future we expect the quantity of such clients to increase. This is why we are consistently developing the online services aimed at improving service quality. The Personal Suite enables the loss settlement process to become transparent and understandable for the client, thus, ultimately, strengthening his or her loyalty to the company", comments Mr. Artashes Sivkov, Deputy CEO and Market Management Director of ROSNO.