OREANDA-NEWS. May 24, 2011. Bank SNORAS, seeking to improve the quality of provided services, offered a new service to its customers – the telephone banking. In addition, from now on the Bank's customers will be able to address the Contact Centre by dialling the short code, reported the press-centre of Bank SNORAS.

“The new telephone banking service will allow Bank SNORAS to provide services to the stream of customers addressing the Bank by phone more effectively – there will be an opportunity to provide some services requested by a customer by phone; the customer does not have to visit the Bank's subdivision,” says Deividas Sipaila, the director of Bank SNORAS Sales Department.

According to him, the Bank's customers will be able to automatically find out their account balances, to perform transfers between their accounts in Bank SNORAS, to convert currency, to receive information about the payable amounts according to loan agreements concluded with the Bank. It will also be possible to find out the currency exchange rates, the interest on deposits and the business hours of Bank SNORAS subdivisions, to get information about the current promotion campaigns and the Bank's services.

“While communicating with the Bank's specialist, the customers will be able to perform all daily banking operations except international orders, as well as to manage the services that are in use or to order new ones,” says D. Sipaila, the director of Bank SNORAS Sales Department.
 
In addition, Bank SNORAS changes the 800 line of service provision to customers by phone to the short code 1814. The customers who have called Bank SNORAS by dialling the Contact Centre phone number will be able to choose how – automatically or with the help of a specialist – they want to find out the necessary information and (or) to perform operations.

The new service – telephone banking – will be provided after the customer concludes an additional agreement with Bank SNORAS. This agreement shall provide for the customer identification procedure and the order of providing telephone banking services.