OREANDA-NEWS. April 25, 2011. The first power company to provide three language options and also an interactive energy calculator for saving energy!

Mumbai: Tata Power, India’s largest integrated private power utility, has crossed a new milestone and is the first power company to launch a multilingual customer portal in three languages — English, Hindi and Marathi — for its customers in Mumbai.

Commenting on this new milestone, Ashok Sethi, vice president, Mumbai licence area, Tata Power, said, “We are overwhelmed with the confidence and support from the customers in Mumbai and it is our endeavour to deliver not just quality power but launch innovative customer service initiatives to delight our customers.”

The customer portal focuses on offering convenience and information to the customers 24x7. The wide array of services available are:

Billing: Tariffs, information and history, online payment facility and on-ground facilities.

Service request: New power supply connection, change of name, application status, etc.

Knowledge base: Safety and energy conservation tips, understanding your bill, power interruptions.

Customer contact points: 24x7 toll free number, web-mails, locating of our customer care and bill collection centres.

Documents: Forms and guidelines, requisition formats and agreements.

Customer support questions and grievances.

New milestones and latest news.

Useful tools: Bill calculator and energy calculator       

One of the latest highlights is the new interactive energy calculator. A customer can select the equipments, quantity and usage — it’s that simple to know or plan the daily and monthly consumption. This data can also be saved and compared for planned consumption versus actual consumption. This calculator helps the customer with an estimate of the power consumption for running electrical appliances and equipments. The power rating (watts) / star rating is usually given in the label of appliances. This calculator is useful for estimating energy cost and also for understanding the electricity bill.

Further, it is a great source of convenience for all the customers who can make the best use of this portal in any of the preferred languages: English, Hindi and Marathi.