OREANDA-NEWS. April 6, 2011. Doctor Web reports that due to an error on April 5, 2011 from 14:30 to 17:00 GMT Dr.Web AV-Desk components were available as updates for Dr.Web Desktop Security Suite 6.0. At 17:00 GMT they were replaced with relevant Dr.Web Desktop Security Suite components; however, the agent service wouldn't launch (the anti-virus reported agent components updating error) on machines that managed to update the anti-virus software before that time.

Currently agent operation can be restored with the esavd_repair.exe utility. If the agent service will not start, administrators of Dr.Web Desktop Security Suite 6.0 should follow these steps:

Update the server repository to the latest version.

Change the server parameters (in the web interface select Administration — Configure Enterprise Server — General), enable the Reset unauthorized to newbie and Approve access manually options."

Launch the esavd_repair.exe utility with administrative privileges on the computer with the agent installed.

Check if the agent has appeared on the Unapproved stations list in the web-interface.

Authorize the agent on the server.

Use the web interface to remove the old station entry.

Doctor Web offers its apologizes for this issue. Technical support engineers provide solution guidelines to customers.