OREANDA-NEWS. March 16, 2011. The year 2010 revenue of Lintel, a leading provider of directory inquiry and Contact Centre services in Lithuania, amounted to LTL 45.8 million, an increase by almost 10% over the revenue of LTL 41.8 million in 2009. The company's revenue growth resulted from the increasing popularity of customer care by phone and telemarketing services.

Expanding its activities, last year Lintel opened two new Contact Centres in Vilnius and Klaipeda. More than 400 customer care specialists were employed in the new Contact Centres. At present, Lintel runs six Contact Centres in total. The modern information system, virtually interconnecting the Contact Centres, distributes call flows and ensures timely answering of all calls.

According to Remigijus Sheris, Director of Lintel, a company belonging to TEO Group, small companies have also started actively using the Contact Centre services, highly evaluated by the country's major business enterprises.

"We have offered them our sales visit planning and debt management services. This year we will also offer more effective customer care solutions, allowing to save money and increase sales volumes", - R. Sheris said.

Lintel, providing the most popular in Lithuania Directory Inquiry Service 118, last year presented the directory inquiry service number 1808, by calling which customers can, free of charge, get information about business enterprises, public transport time schedules, leisure events and entertainment.

Since the beginning of 2010 Lintel has also launched televoting services, which provide the organizers of television, different charity and sponsorship projects and surveys the possibility to manage over the Internet the start and end time of their voting sessions and to constantly monitor voting results.

At the end of 2010 there were more than 1.2 thousand employees in the company. During the last year Lintel consultants handled 12.6 million calls.

Lintel provides customer care and telesales services to companies, such as TEO, Omnitel, Tele2, Maxima LT, Lietuvos Draudimas, LESTO, Lietuva Statoil, FL Technics, Vilniaus Energija, Maisto Ralis, DPD Lietuva, AB "Citadele" bankas, etc.

The company's Contact Centre services are also used by educational and state institutions, such as the International Business School at Vilnius University, the Central Electoral Commission, the Ministry of Transport and Communications, Personalisation of Identity Documents Centre.