OREANDA-NEWS. February 15, 2011. Doctor Web – the Russian developer of information security software — unveiled that its Japanese branch Doctor Web Pacific launched a joint effort with the renown Japanese company Little eArth Corporation Co., Ltd. (LAC) to provide local corporate clients — users of Dr. Web products — with round-the-clock premium support.

Dr.Web Premium Support for Web will become available to Doctor Web's large corporate customers on the 1st of March 2011. The aim of Dr.Web Premium Support is providing urgent and highly professional technical problem-solving for companies that use Dr.Web anti-virus solutions.

Doctor Web Pacific will be rendering the emergency assistance service to customers in cooperation with LAC — the leading expert in information security in Japan. In particular, the urgent support will be provided in cases when sites of corporate users have been compromised or infected. The service will be delivered through the LAC's Cyber Emergency Centre (CEC) with the widest troubleshooting experience and sophisticated technologies at its disposal.

“When providing emergency support to our clients we often have to deal with situations when an infection causes a data leak from the compromised computer. Now, when viruses have become very skilful in evading many well-known anti-virus, a quick analysis allowing to determine the causes and the contents of a leakage is a top-priority aspect of technical support. Cooperation between our companies ensures that such emergency support can be delivered", the Technical Director of Little eArth Corporation Co., Ltd. Itsuro Nishimoto said.

“We regard our cooperation with LAC as a strategically important step in our advancement on the Japanese market. On this highly competitive anti-virus market this joint effort will help leading Japanese companies to get acquainted with the full power of Dr.Web technologies. Especially with the features that enable Dr.Web to cure active infections in corporate networks. Finally, the partnership with LAC will help us meet high service quality standards of major Japanese businesses”, — the Director-General of Doctor Web Boris Sharov said.