OREANDA-NEWS. December 22, 2010. With a view of familiarization of domestic insurance companies and other professional participants of the insurance market with potential and possibilities of the introduced system, attraction of new partners, and also representations of new types of assistance services, on December, 10, 2010, at NEIIC Uzbekinvest building the presentation of new system of Call-centre on the basis of IP-telephony has been held, reported the press-centre of Uzbekinvest. 

Heads and representatives of the insurance companies of Uzbekistan have taken part in Presentation. Participants of presentation have shown the big interest to system of the Call-centre applied in Agency and have expressed readiness for mutually advantageous cooperation with SA "Uzbekinvest Assistance".

The presentation has been opened by salutatory speech of director SA "Uzbekinvest Assistance" A.Sabirov who in his speech has noted the 10th anniversary of SA "Uzbekinvest Assistance" - the first assistance-company created in 2000, in Uzbekistan by National export-import insurance company "Uzbekinvest" for operative and qualitative servicing of insurers, in the fields of legal, medical and technical assistance to natural and legal bodies.

SA "Uzbekinvest Assistance", gained considerable experience in area of maintenance of insurance contracts, puts forward as priority a problem of maintenance of satisfaction of clients by quality of services presented by Agency, and also services presented to the direct suppliers. In this connection, as a new push in development of SA "Uzbekinvest Assistance" activity has served introduction of the automated system of Call-centre which gives variety of advantages in front of usual ministation.

So in particular Call-centre gives:

Possibility of full control over phone calls to conduct statistical report of work of operators (quantity of the calls, the processed calls, duration of conversation, time of reaction for a call) for the subsequent analysis;

Possibility to operator to work in any place where there is an access to a local network or the Internet;

Possibility not to leave any call without answer at always free line

Possibility to carry out telemarketing (interrogation of clients), etc. Call-centre of Assistance is developed on the basis of a standard platform, however its uniqueness consists from continuity servicing that minimises the human factor, creation of automated database on each client.

The priority attention provided by President and the Government of Uzbekistan on development and perfection of the insurance market predetermines the further strategy of growth and advancement of assistance services of Agency, strengthening of market positions, attraction of new partners and service providers, activity expansions in sphere of information, legal and personal services. In connection with an issue of obligatory types of insurance, Agency also intends to carry out activation of works on rendering of services at occurrence of insured accident by obligatory types of insurance.