OREANDA-NEWS. November 02, 2010. The launch stage of the Allianz Eurasia Business Services (AEBS) has been successfully completed. Within a year after its inception, the Voronezh-based Operating Centre assumed the functions of ROSNO’s Moscow call centre, the company’s motor insurance hotline throughout the country, and the medical insurance hotline of the parent company, reported the press-centre of ROSNO.

The Operating Centre is fully responsible for OMTPL loss settlement operations, administering OMTPL policies, and processing all cash-desk documents. It is partially responsible for MOD loss settlement operations (50% of the total volume) and administering MOD policies (20% of the total volume).

IC ROSNO announced a management decision unique for the Russian insurance market a year ago. Under the auspices of the project "Operating Transformation and Modernization", an operating service centre meeting the highest standards adopted by Allianz Eurasia Business Services (AEBS) was launched in Voronezh. The new structure was designed to unite the majority of ROSNO’s typical business processes previously run by various company structures throughout the Russian Federation. This technological solution sought to enable significant optimization of current business processes, reduction of costs thereof, improvement of quality and speed of standard operations.

Today, the Centre performs operations related to OMTPL and MOD loss settlement in all regions, subrogation, direct damage reimbursement, policy administration, and basic financial transactions, such as cash-desk documents processing. Each month, the AEBS Operating Centre settles over 3,000 insured accidents under OMTPL policies and over 1,500 insured accidents under MOD policies. On average, the united call centre handles 125,000 calls per month.

For the city of Voronezh, AEBS means over 400 extra jobs, employment opportunities for university graduates, and salaries at the level competitive in the Voronezh labour market. The company’s recruitment policy focuses on young promising specialists willing to improve their knowledge and skills. Such specialists undergo special training. On average, the Centre’s employee team grows by 20 people per month.

"Despite difficult market conditions and economic crisis, we decided to move on with the AEBS Operating Centre in Voronezh, since we were certain that this was a step towards the future. The result of this decision enables us to say with confidence that our group possesses a serious potential for implementation of the most sophisticated projects. Already by now, this decision has made it possible to bring qualitative change to the previously prevailing business and customer service models. The company’s clients now benefit from a unified high service standard, a 24-hour call centre servicing the entire Russia, a single federal motor insurance service hotline number, and quicker loss settlement", commented on the project results Mr. Dmitry Popov, First Deputy CEO/COO of ROSNO.

ROSNO has been the first Allianz Eurasia company to delegate its standards business processes to a single operating centre. The other companies of the Group will join the project at later stages.