OREANDA-NEWS. October 05, 2010. For the first time in Azerbaijan Bank Standard has applied an innovative system for evaluating quality of service. "Quality button” installed originally in operating rooms of the bank’s head office and branch "Arena" will enable clients to assess the level of service each time they visit the bank and take direct part in monitoring of quality of banking services. In the near future the system will be introduced in all branches of Bank Standard, reported the press-centre of Bank Standard.

The quality button is a small panel, mounted on stands in front of account managers serving clients. By choosing a green or red button in that panel the client can give respectively positive or negative assessment of the work of the bank employee.

Rating of popularity of account managers is made following the evaluation, and the result is transferred to the director of the branch and bank management. This innovation is part of the motivation system developed by the Ban’s Retail Banking Department, aimed at improving service and intended to facilitate a more objective control over quality of service.