OREANDA-NEWS. August 13, 2010. AMT BANK implemented electronic queue management system in Moscow additional offices. First electronic terminals were installed in customer zones of the two most popular additional offices – Paveletsky and Prospect Mira, 62. Other offices and branches of the Bank will be equipped with the new system during 2010 – 2011, reported the press-centre of AMT BANK.

- We are always seeking to implement technical solutions to make customer service more convenient and quicker. Therefore installing the E-queue was a matter of time for us – says Igor Koval, Executive Director at AMT BANK. – The system solves two tasks at once. Firstly, this makes the service convenient: now, even if the customer has to wait for a few minutes till the cash desk is free, he or she will feel much calmer, secondly, the e-queue will help employees of the front office plan transactions to prevent queues.

At the present time the e-queue is integrated with the customer service quality estimation system called the Quality Button, which was installed in the Bank’s network of sales points in 2009. As a result of integration of the two systems the Bank’s service quality unit obtained the opportunity to monitor the customer service level not only in terms of employees but also in terms of services.