OREANDA-NEWS. August 12, 2010.  Early in August 2010 the migration of data on all subscribers of OJSC N.W.Telecom in St. Petersburg and on the service s provide d to them to the CNSSS ( Communication Network Service Support System ) was completed and the integration of the CNSSS with the information and billing system (IBS) and the graphic module software was carried out.

Thus, the operation of the interaction interface of IBS and CNSSS has been ensured, which makes it possible to automate the business process es of telephone communication subscribers servicing throughout St. Petersburg.  

The automation of the business processes considerably reduces the time of checking the technical feasibility of providing the service, as well as the time of servicing and data processing in the provision of the services. Thus, when a client applies to any service centre of OJSC N.W.Telecom in St. Petersburg, the time of getting information on the technical feasibility of providing a service using CNSSS does not exceed 15 minutes (with the usual paper technologies it is up to 7 days).  

As Vladimir Akulich, CEO of OJSC NWT, noted, “the Communication Network Service Support System is unique, it makes it possible to do very much in terms of automation and unification of our Company’s business processes. But the main thing that the system gives us is the simplification and acceleration of work with subscribers. Among other things, CNSSS makes it possible to make the process of service provision, e.g. installation of a telephone set, as quick and comfortable as possible. Contacting us, a subscriber will get the required information and will be able to make a contract online.”