OREANDA-NEWS. June 04, 2010. In the framework of creating a single Contact Centre, to improve quality of service s provided, single numbers of free and paid information and reference services of OJSC N.W.Telecom have been introduced throughout all region s of the Northwestern Federal District* starting from 1st June 2010.

To get complete information and technical support on the matters of OJSC N.W.Telecom’s   communication service s ( telephony and Internet access) provision, the following telephone numbers should be used by subscribers of the Company:

8-118-00* : “Hot Line” – free information for subscribers of OJSC N.W.Telecom on service s, marketing actions, and rate plans (incoming tele marketing );

8-118-88 : “Information on Settlement s with Users of Communication Services Provided by OJSC N.W.Telecom” – free information on all matters concerning the provision of telephone communication and Internet access services: payments, repayment of debts, prices of the service s, connection terms, payment methods, etc.;

8-125 : “Technical Support Service” – free round-the-clock information and technical support of the subscribers for telephone communication (similar to the “Repair Service”) and broadband access to the Internet (technical support of the Avangard service );

To get information on telephone number s of OJSC N.W.Telecom’s subscribers in all region s service d by the Company , as well as additional useful information, one may dial the number s that are the same for all region s (and a subscriber from any region of the Northwestern Federal District will get information on both a subscriber of OJSC N.W.Telecom in his/her “native” region and a subscriber residing/ staying in any other region of the Northwestern Federal District);

8-118-09* : “Compulsory Free Information” (similar to 09) – free round-the-clock information on telephone number s of emergency service s, important social organizations and on telephone number s of private persons and organizations provided on the basis of complete and accurate data;  

8-118-11* : “ Universal Paid Information” (similar to 009) – round-the-clock paid information on subscribers of the telephone network of all region s of the Northwestern Federal District (individuals and legal entities ) provided on the basis of incomplete and inaccurate data, as well as additional information on working hours of enterprise s and organizations, schedules of transport, currency exchange rates, weather and many other things.

A rate single for the region s of the Northwestern Federal District ** of 30 roubles per minute of provided information*** has been established for all categories of subscribers using the “ Universal Paid Information” (8-118-11). The rate is applicable round-the-clock irrespective of the information complexity category. The cost of the paid service s provided to a subscriber will be stated in the single bill for the communication service s.

OJSC N.W.Telecom provides information and reference service s on the basis of the Federal Law "On Communication” and the Rules for the Provision of Local Intraareal, Long-distance and International Communication. All subscribers of OJSC N.W.Telecom in the Northwestern Federal District, including those for whom access to the intraareal, long-distance and international communication service s is restricted (the “8” is disconnected for certain reasons), can use the information and reference service s by dialing number s 8-118-09, 8-118-88, and 8-125.

For client s' convenience, the current number s of access to the information and reference service s of OJSC N.W.Telecom continue to operate at the stage of the introduction of new telephone number s in all region s of the Northwestern Federal District . 

The possibility of calling to the number s of the information and reference service s of OJSC N.W.Telecom for other communication operator s, including mobile communication , is provided by such operator s, respectively . OJSC N.W.Telecom, in its turn, has sent respective offers to the operator s and is ready to open access to its number s upon written request of the operator s.

As Oleg Viktorovich Popov, Deputy Chief Executive Officer and Chief Commercial Director of OJSC N.W.Telecom stressed,   “The single Contact Centre of OJSC N.W.Telecom, the hardware and software complex of which we put into operation late in 2009, is to create a single information and technological space in the Northwestern Federal District with the centre in St. Petersburg and resource sites in region s. Our objective is to provide equal condition s to our client s in getting information and technical support. For this purpose, we both maintain common data bases and introduce single number s of access to the service s and implement unified quality parameters of client servicing and key indices of the operation efficiency of respective divisions. The transformations are to result in a situation where any client applying to the Company by any method convenient and available to him/her/it will be able to get an answer to his/her/its question or a solution of his/her/its problem within an optimum time – directly at the moment of application, if possible. Of course, this will make it possible to strengthen the client 's loyalty to OJSC N.W.Telecom as a communication operator offering high-quality services and ensuring adequate support of the users and to keep and increase the number of subscribers.”