OREANDA-NEWS. May 25, 2010. The jury of the Golden Salamander Premium has named ROSNO the winner of the nomination "Voluntary Medical Insurance 2009" and awarded the company a victory in the nomination "Quality of Insurance Services 2009". The seventh solemn premium awarding ceremony was held on 19 May in the Hall of Columns of the Yekaterininsky Palace, reported the press-centre of ROSNO.

The victory of IC ROSNO in the nomination "Voluntary Medical Insurance" goes in line with the company’s long-term strategy: medical insurance (both obligatory and voluntary) has been the company’s priority for over 15 years. During this period, ROSNO has been paying special attention to controlling the quality of medical services rendered to insurants. Since 1993, the company has had a separate unit monitoring volume, timeliness and quality of medical aid. Thanks to the potential and expertise of the company’s shareholder — the international financial group Allianz, ROSNO became the first insurance company in the Russian market, which offered its clients an international medical insurance coverage guaranteeing insurance a high-quality professional medical assistance in the world’s best clinics.

This is not the first time that ROSNO wins the annual nomination "Quality of Insurance Services". ROSNO’s leadership in this nomination evidences the success of the company’s customer service quality management system, where under the client is the cornerstone of the company’s business. The customer service quality management system contemplates uniform service quality standards; comprehensive system for monitoring the clients’ loyalty and operating figures in terms of service quality, and an ongoing improvement of business processes.

To ensure that this system operates efficiently each year, ROSNO is increasing the quantity of client communication channels, enabling insurants to get in touch with the company using the means of communication most convenient for them. No client question will be left unanswered. Each year, ROSNO is conducting large-scale client polls enabling it to evaluate the clients’ satisfaction with service quality and identify any available opportunities to improve services further. In 2009, over 15,000 clients of ROSNO participated in improving the company’s work.