OREANDA-NEWS. December 25, 2009. This service enables to arrange a contact center in the customer office with no expenses for the equipment purchase, operation maintenance and technical experts.

“Today, any company, on the one hand, needs to cut down expenses for introduction of new services and costs to maintain the existing ones. On the other hand, companies need to ensure high level of information security. COMSTAR-UTS are ready to provide these features within new Logic Line Center Hosting service. Our company arranges remote work stations featuring complete functionality of the COMSTAR-UTS call center for customer care specialists at the company premises”, Roman Akatov, COMSTAR-UTS Commercial Director for Corporate Market Operations said.

A distributed contact center based on COMSTAR-UTS telecom assets provides the options to process the incoming calls. In particular, virtual office service (secretary), booking over phone, customer support (hotline), advertising campaigns, and technical support. Besides, a contact center may be used for tele-marketing, questionnaire surveys, telephone inquiries, and search for new customers, as well as to update databases for distribution of commercial offers. The Logic Line Center Hosting service is a full-function call processing center for employees at the company premises. A contact center based on COMSTAR-UTS infrastructure, operated and maintained by telecom operator ensures enhanced customer care performance.