OREANDA-NEWS. October 26, 2009. Within the framework of the International 15th Baltic Financial Forum 2009 was presented the newest study conducted by business consulting, marketing communication & IT solution company  "Metasite Business solutions" "Baltic E-Banking Report 2009". Internet-bank iNORD of DnB NORD Banka was ranked among op three online banks in Latvia, reported the press-centre of DnB NORD Banka.

iNORD Internet-bank this year was appreciated also in terms of customer service responsiveness whereby were considered values like quality, speed, accuracy and courtesy of the feedback-provision to the customers through e-mail. According to this criterion DnB NORD Banka this year took the honorable second place.

Within the scope of the study in every separate Baltic state were compared Internet-banks (considering the opinions of private individuals). Internet-bank of DnB NORD Bankas in Lithuania this year was acclaimed the best Internet-bank in Lithuania.

The criteria of comparison:
functionality;
comprehensibility;
convenience;
mobile bank services;
fast responding to electronically submitted queries (customer service responsiveness).