OREANDA-NEWS. October 15, 2009. DnB NORD Bankas demonstrated the biggest qualitative leap in electronic banking in 2009, the progress propelling it to the top spot among E-banking service providers in Lithuania. This was reported by Metasite Business Solutions, a company which conducts researches of E-Banking Systems in Lithuania, Latvia and Estonia for the last seven years, reported the press-centre of DnB NORD Bankas.

DnB NORD Bankas advanced by five grades in the ranking within a year - from the 6th place in 2008 to the 1st in 2009. The research was carried out according to five criteria: functionality, clarity, convenience, mobile banking and customer service.

“The biggest impact for the high evaluation of DnB NORD Bankas was achieved because of our fast response to customers’ requests and the increase in functionality of our E-Banking. In the two categories DnB NORD Bankas recorded 18 and 11 percent year-on-year improvement accordingly. That evidently shows that our strategic initiative to be financial guides to our customers is becoming a very important part of our everyday work,” Werner Schilli, the president of DnB NORD Bankas, said.

According to Werner Schilli, it is intended to give even more attention to the functionality, clarity and convenience of DnB NORD Bankas E-Banking system so that the close relations with customers were maintained and they would choose DnB NORD Bankas as their home bank.
Metasite Business Solutions research all the retail banks in Lithuania. Services of the banks were analyzed using comparative data analysis.

AB DnB NORD Bankas is a universal commercial bank that provides comprehensive range of banking services to individual and corporate customers. The bank is part of Denmark-based DnB NORD banking group which was established by the Norway’s largest bank DnB NOR ASA and North Germany’s largest bank Norddeutsche Landesbank Girozentrale (NORD/LB).