OREANDA-NEWS. September 28, 2009. Sibirtelecom starts a pilot project named the Quality Evaluation. It is aimed at analyzing of subscriber servicing system in service centres of the Company and developing an effective model of interaction between a specialist and a customer at the stage of sale of telecommunication services.

The pilot project has been started so far in one of central sales and service offices of Sibirtelecom in Novosibirsk (5 Lenina St).  Every subscriber can evaluate the work of a service centre specialist. A customer is offered to record the impressions of a contact with a specialist of Sibirtelecom by three parameters: “appearance”, "amiability”, and “professionalism”.

“Service is an essential condition for the market success of the company, - says Ivan Dadykin, General Director of Sibirtelecom OJSC. – Our goal is to increase the culture of subscriber service, and the Quality Evaluation project will help us to reveal the problem places and to develop a more confidential dialog with a customer.”

At the end of September the employees of Sibirtelecom OJSC will summarize the results of the Quality Evaluation pilot project and will take a decision on the use of experience in other sales-and-service offices of the Company.