OREANDA-NEWS. April 30, 2009. IDGC of North-West have summed up constantly operating polling of clients in SCs

IDGC of North-West have summed up the first quarter 2009 of the constantly operating polling "Assist yourself and the power company".

According to the information received in the sector for organization of work with clients of IDGC of North-West, consumers estimated the competence of the attendants in 9.64 under the 10-grade system; goodwill was emphasized by 98% of respondents.

Consumers learn addresses of Service Centers as a rule via acquaintances (47%) and mass media (16%). The information via the Internet was received by 7% of consumers (following the results of the previous polling, only 0.06% of clients learned SCs address on the power company website).

Clients’ most often wishes with regard to rendering additional paid services are: reception of a full package of documents for technological connection, designing, performance of electric power installation works, lease of special equipment.

The polling is held in the form of questioning among the consumers who addressed Service Centers (SCs). Its aim is to provide a feedback with consumers; this is completely in compliance with the client-focused policy of IDGC of North-West.

For this purpose, each Service Center is provided with questionnaires and boxes for gathering the questionnaires filled in by consumers. The information on the polling held with the request to take part in it is placed at the information stand.

Polling is used by the sector for organization of work with clients of IDGC of North-West and special services of branches to assess the work of service centers  - completeness and availability of the information provided to clients, quality of the personnel work, needs of clients, their opinions and wishes are analyzed.

For reference: today there are 23 service centers in the territory of IDGC of North-West.