OREANDA-NEWS. On 21 April 2009 was announced, that Garant-Assistance and Oranta Introduce New Service – Telephone Sales of the Policies.

From now on to buy a civil liability, auto policy or a “Green card” one doesn’t have to visit Oranta’s office– a phone call to the 24/7 hot line of Garant-Assistance call center will solve a question. Operators will assist and help to choose the best and most convenient variant of the insurance services and provide a client with a consultation on the policy conditions. Also, an operator makes sure the policy is delivered to a client’s address on a timely basis. Total time of a phone policy registration is 4 to 7 minutes. There are no additional charges to the commission for such type of a registration and a client pays only the actual price of the insurance policy.

In order to grant the effective introduction of this new sales channel special software has been developed. It allows inserting rapidly the data of the insured and the insured article into the on-line e-policy. An agent prints it out and delivers to any address specified by a client within two hours.

Garant-Assistance provides outsourcing services since 1998. In 2008 the company established its own modern call center on the basis of the technical equipment complex of Avaya Call Centre Elite. The call center works 24/7 in several directions, the main of which are informational, technical and medical assistance. Currently the company processes 60 000 calls every month.