OREANDA-NEWS. August 08, 2008. JSC "Kazakhtelecom" in order to increase consumer loyalty issued a textbook and videoapplication "Sales of" A "to" Z ". JSC “Kazakhtelecom” tries to pay great attention to enhancing customer service. The textbook - is part of the project training JSC Kazakhtelecom, reported the press-centre of Kazakhtelecom.

In order to improve customer service in JSC Kazakhtelecom "working on the transition to a modern system of learning "on the job training", which provides a systematic approach to improve the skills of sales units, aimed at creating universal team of highly qualified vendors. The first step towards implementation of the project became Issue training didactic material – Textbook sales "Sales of "A" to "Z" in the JSC Kazakhtelecom" and videoapplication to it.

Developed Textbook sales "Sales of" A "to" Z "in the JSC Kazakhtelecom" and videoapplication to it are the first in Kazakhstan teaching aids intended for sales of telecommunication services.

To create Textbook and videoapplication were involved some of the best coaches of Kazakhstan specialists in the field of sales and professional psychologists. In shootings videofilms attended professional actors and operators JSC “Kazakhtelecom”.

The authors tried to make it not only useful but also extremely accessible and interesting. But most importantly, that technology sales and information about services produced in such a way that the employee can independently explore teaching material and apply this knowledge into practice.

Videoapplication to the textbook is a good training tool for textbooks and contains separate dialogues on key services JSC “Kazakhtelecom” .

In 2009, is scheduled to continue work on the continuation of the textbook. The next step in the preparation of highly professional manpower will be forming teams of specialists to train (mentors), which will be systematically and continuously educate workers JSC “Kazakhtelecom” on textbooks sales.

Today, the submission of a qualitative customer service have changed radically. This definition includes a convenient location, wide range, leadership in product category, speed and competitive prices.