OREANDA-NEWS. August 07, 2008. Every month, more than 1 000 clients actively use new voice menu service of PRAVEX-BANK Call centre, which allows customers to check the availability and the amount of indebtedness on their consumer credit in automatic mode. Upon the average, this service, introduced by PRAVEX-BANK in June of the current year, is used by 30-40 clients per day, reported the press-centre of PRAVEX-BANK.

If you want to use this new service, make a phone call to the Bank's Call-centre (+380 044 201-16-61 (62), +38 800 500 4 500), and following the voice menu instructions, enter the conclusion date and the number of your agreement.

“Voice menu” service — is informational phone service of Bank's Call centre, which contains the possibility to select the needed information functions, related to all provided banking products. Voice menu offers to the client the opportunity to make the choice of service which is necessary and to get all information he/she needs in automatic mode, or the Call-centre puts him trough with the specialist of required direction without help of operator.

Voice menu also offers the possibility to select the language of the voiced information (Ukrainian, Russian and English), call-back to the clients number (service “Call-back”), check card account balance in automatic mode with the help of Call-centre (service "Pravex Phone Assistant") and other services, which allow to provide qualified efficient servicing to every client who resorted to the help of Bank's Informational Centre.

“Voice menu was introduced with regard to Call centre possibilities enhancement and providing to customers of high quality information servicing. The system is available 24 hours per day and gives possibility of quick access to the information and voice menu services, which are computer-aided and most convenient for clients” – comments by PRAVEX-Bank's press service.