OREANDA-NEWS. May 07, 2008. As was informed by the Bank’s press service with reference to the Marketing and Advertising Department.

Ukrsotsbank started work with a new project on improvement the clients’ service quality in 2008. Such projects Bank implements for the fourth consecutive year. The main purpose of these activities is to verify and improve the quality of the bank service on all parameters. All the Bank branches participate in quality control projects.

According to the results of the project 2007, the best managers the project winners were awarded diplomas, cups and cash prizes. Ukrsotsbank also held a series of trainings and training seminars to enhance the skills of its managers on the Bank network.

"Clients are the ultimate value of our bank. Our task is not only offer the client complete list of the highest quality of banking services but also the most convenient and comfortable process for obtaining these services. In our bank branches we focus on convenience of services. Ukrsotsbank constantly monitors such necessary things as the availability and convenience of seats, ease of movement of clients in the office, the availability of easy access to information about banking services and offers, the exterior attractiveness of offices. The bank controls even compliance with such things as appropriate lighting and temperature (which, of course, relevant especially during the summer season) ", - said Head of Ukrsotsbank Marketing Research Department, Iryna Chernyshova.

To get objective results of the project the Bank attracts external leading companies that specialize in conducting such measures. In 2008 the service quality control project holds one of the market leaders - 4Service specialized company. It is one of the largest providers of Mystery Shopping in Eastern Europe.