OREANDA-NEWS. April 01, 2008. During the first quarter of 2008 Call-center of PRAVEX-BANK accepted more than 300 thousand of calls, that 50% more than during analogous period of 2007. Such increase of appeals shows high interest to PRAVEX-BANK services and is reached due to their variety and attractiveness for clients, reported the press-centre of PRAVEX-BANK.

We would like to remind that at the end of October 2007, for enlargement of opportunities of Information center and provision of higher level of service PRAVEX-BANK implemented new voice menu of Call-center that provides high speed of clients' getting of necessary information. "Voice menu" service — is information phone service of Call-center of the Bank that includes opportunity to choose necessary information functions connected with all provided banking products. Voice menu allows client to choose individually service necessary for him and to get useful information automatically, or Call-center connects with specialist of corresponding direction without operator's participation.

According to statistics that is performed in Call-center, clients ask the most frequently for information relating conditions on deposits, consumer credits, card products, vacancies in Bank, foreign exchange, working schedule of PRAVEX-BANK outlets.

"Such quantity of appeals to Call-center of PRAVEX-BANK shows high level of information provision and higher interest to Bank's services on behalf of clients", — comments by press-service of PRAVEX-BANK.