OREANDA-NEWS. On 07 March 2008 was announced, that Deputy General Director for Grid Services Realization of IDGC of Centre Vadim Fyodorov presented a report at the inter-regional meeting seminar "Client Oriented Policy in the Electric Power Industry for 2008-2011". Representatives of the marketing, generating and network companies gathered in Moscow to discuss services quality issues once again.

Now IDGC of Centre is justifiably considered one of the leaders of the power sector branch of the client oriented strategy realization. In his performance Vadim Nikolaevich in detail described basic aspects of its realization in the distributive network companies of IDGC-1. Intensive development of both the internal, and correspondence forms of mutual relations with clients allowed to create within a short period of time a strong basis for change the "monopolist - consumer" model which had been formed for years. Management by loyalty of the client in the company has started … with itself.

Intentions of top management to pass "from the consumer" to "the client" were outlined in the mission - 'We are a many-thousand team of professionals united by an overall aim - to bring energy of light to each client" and strategy of the company which was developed and approved in the basic directions of activity up to 2015. The issue was approached as follows - for improvement of quality of servicing, 11 regions of the central part of Russia created 26 service centers. A uniform free-of-charge hotline operates: 8-800-50-50-115. The websites of IDGC of Centre and DGC have "Internet Receptions".

Any question, address, offer of clients today will be attended by the grid company. Thus, whether it is the application for technical connection to networks or a usual complaint, experts should process it in strictly determined terms and with corresponding quality - the special attention was given to issues of reception standardization, processing and addresses of clients. Last year Experts of IDGC-1 took active part in development of the Client Oriented Strategy, Standard of Client Servicing and Order of Service Quality Estimation in affiliated companies of the power holding which were approved by the Management Board of RAO UES of Russia.

Investment analysts who were present at the meeting noted that the client oriented approach will contribute to growth of capitalization of the company. In conditions of IDGC creation as a uniform operational company, large portfolio investors will focus on the social responsibility of business and are rather interested in development of this business direction.