OREANDA-NEWS. December 03, 2007. During autumn of 2007 there were made more than 300 thous. of calls to PRAVEX-BANK Call-center, reported the press-centre of PRAVEX-BANK.

We will remind that at the end of October 2007 for opportunities enlargement of Information center and provision of higher service level of PRAVEX-BANK implemented new voice menu of call-center, which provides high speed of receiving necessary information by clients.

"Voice menu" service is telephone service of Bank's call-center, which includes option possibility of necessary information functions, connected with all provided bank products. Main menu permits client to choose service independently, which he needs, and to receive necessary information in automatic mode, or Call-center connects with specialist of corresponding direction without operator's participation.

In accordance with statistics, performed in Call-centers, more often clients' addresses for information relating conditions on deposits, consumer loans, card products, vacancies in Bank, currency exchange, outlets working time, and also accrued interests on issued by PRAVEX-BANK credit.

"Such quantity of appeals to Call-center of PRAVEX-BANK witnesses high service of information provision and higher interest to bank's services on clients' behalf. Due to voice menu it is possible to receive information in Call-center in automatic mode", — comments Katerina KOLODYAZHNAYA, head of information center of PRAVEX-BANK.