OREANDA-NEWS. The complex solution on automation of business-processes of customer technological connections is being implemented on SAP and ARIS-based products. 10 modules and SAP components as well as toolkit for ARIS Toolset business-processes description.

JSC “IDGC of the Center” is customer focused company. IDGC specialists developed targets system and automation of customers connections to grids is one of them – “To provide non-discriminatory access for customers to power grid company”. The advantages of suggested solution are as follows:

- strictly documented technological process;
- priority of activities while making a connection;
- possibilities of leveling different customer groups;
- minimizing the procedures of information exchange and coordination.

The automation allows to reduce customer service period starting from the moment of applying up to connection provided (from 24-25 to 8-14); reduce labor costs by 25-35%, provide process adaptivity to internal and external changes; the executives received a tool for adopting operative management solutions.
JSC “Belgorodenergo” became the site for implementation and JSC “IDGC of the Center” is the project customer. The general contractor and contractor are “Sciener” and “Finomika” companies.

Vadim Nikolaevich Fedorov, Deputy General Director for Services of JSC “IDGC of the Center” explained how the solution is implemented in the system and how it is provided to the customer:
“The Customer can make an appointment beforehand to the company specialist by dialing unified for Belgorod region number 115 and come to CCC when it is convenient for him when the application for TC is ready for signing. Besides, the feedback with the customer is also available. The customer is informed when the documents are ready for signing. Also the customer can find out at which stage the technological connection contract is.
After the first address of the customer to the front-office in CRM, the application for TC is being formed, the printing form for signing is filled in, and the copies of required documents are attached. The documents are scanned, and the scanned copies are attached to the TC application.
The operation for technological connection process in R3 system combines the chain of linked documents, which is called document flow in SAP R3 system.

To reduce the number of manually entered data (contact information about the customer, information on a connected site, including capacity, categorizing, voltage and etc), the data is copied from one document to another in the system. Apart from that, according to once entered data on connected capacity, categorizing and required voltage, the system automatically calculates the fee per the approved tariff rate, which is transferred from one document to another. 

The system automatically prepares the ready to sign contracts on TC, acts on TC and invoices according to the previously entered data.
There is a possibility in the system to check the stage of a document approval, what other documents are for approval at the moment by this or that employee and etc..

The reports on documents approval allow showing the information on current condition as well as about the documents approval history.
The technological connection contract execution provides the capital building of sites (High Voltage line, Cable line, Transformer substation installation), which expenses are attributed to. However, sometimes capital building is not required. In this case, in order to provide collection of expenses, PM module creates a service order to execute the work for TC at which the material and labor costs for a technological connection are collected.
To account expenses for capital building within the framework of a technological connection the Project on implementing technological conditions on the side of the grid company is created in PS module.

The setup functionality has its structure both as far as phases of project implementation and tools used.
It allows planning terms of work accomplishment, expenses (total, detailed), resources, necessity in materials, accounting expenses in regards of contracts and construction sites and many others.

Collected in WBS-element of PS module total expenses are periodically calculated for a uncompleted capital building site and transferred to the completed main asset (to FI-AA module)  with a final calculation. Also it appears in the Profit and Loss Budget (CO module).
The profit from the technological connection contract is transferred to SD module and is account is assigned for Operating Concern (CO module).
The project provides the formation of 20 standard SAP reports and about 10 user reports, including PO and contracts registries, complex overall reports on execution of technological connection contracts, monitoring of TC current activity and others.

The personal information about the customer and technical data on his or her site is transferred from SD and PM modules to IS-U module, and then the customer receives his or her contract for power supply.

“Technological connection” process was described up to level 4 with ARIS tools.

The following was determined during business-processes description:
- SAP models applied for automation;
- The data used by SAP modules in the process were identified;
- The logic of separate transactions was reflected, used in automated parts of the process.