OREANDA-NEWS. October 26, 2007. For opportunities enlargement of Information center and provision of higher service level, PRAVEX-BANK embedded new voice menu of call-center which provides high speed of receipt of the information by clients.

"Voice menu" service — it is information phone service of Bank call-center which includes the possibility of choice of the necessary information functions connected with all provided bank products. Voice menu allows client to do independently a choice of service which is necessary for him and get required information in automatic mode or call-center connects with specialist of compliant direction without operator's participation.

Voice menu offers possibility of choice of sound language of provided information (Ukrainian, Russian, English), call-back on client's number ("Call-back" service), definition of balance on card account in automatic mode with the help of Call-center ("PravexPhoneAssistant" service) and other services which allow to provide qualified efficient service of all who addressed to Bank information center. 

 "System works 24 hours per day and gives quick access to the information and services of this voice menu   which are automated and maximally convenient for clients", — informs Kateryna KOLODYAZHNAYA, head of Information center of PRAVEX-BANK.