OREANDA-NEWS. RAO "UES of Russia" Board of Directors adopted a resolution on implementing ADC of JSC RAO "UES of Russia" Customer Service  Standard, the press service of Belgorodenergo reported. The implementation of the Customer Service Standard in all regional  grid companies of JSC "IDGC of the Center" service area allows  improving the level of Customer care service. The standard determines  ethics norms for power companies' personnel; it involves body of norms  and requirements on cooperation with customers.

JSC "IDGC of the Center" declares the level of customer service  within the plan of standard implementation. The Statement is a public document, in which the company estimates the conditions and quality of  its customer service and assumes obligations and activities on its  improvement. The companies had to fill in questionnaire in which it estimated  the accomplished work on cooperation with customers, in order to sign  the Statement.

DGC of JSC "IDGC of the Center" service area estimated how the  information on services rendered by the company, service fee, contacts  to receive consultations, send complaints, how the system on  notification the customers about outages or power supply limitations operates. Further, the results due to the answers were formed and the  customer service level (high, middle, low) was determined. The received result was approved at the general meeting with  representatives from regional authorities."The Statement is not only an estimation of the company activity," said Anna Korneichuk, Head of Customer Care Service Department. "When  the company declares about high level of customer service, it assumes  obligations on its improvement at every stage of development, and  involves itself in the constant processes of improvement."