OREANDA-NEWS. On October 17, 2007 RAO “UES of Russia” board of Directors adopted a resolution on implementing ADC of JSC RAO ‘UES of Russia” Customer Service Standard”, reported the press-centre of JSC “IDGC of the Center”.

The implementation of the Customer Service Standard in all regional grid companies of JSC “IDGC of the Center” service area allows improving the level of Customer care service. The standard determines ethics norms for power companies’ personnel; it involves body of norms and requirements on cooperation with customers.

 JSC “IDGC of the Center” declares the level of customer service within the plan of standard implementation. The Statement is a public document, in which the company estimates the conditions and quality of its customer service and assumes obligations and activities on its improvement.

The companies had to fill in questionnaire in which it estimated the accomplished work on cooperation with customers, in order to sign the Statement.

DGC of JSC “IDGC of the Center” service area estimated how the information on services rendered by the company, service fee, contacts to receive consultations, send complaints, how the system on notification the customers about outages or power supply limitations operates. Further, the results due to the answers were formed and the customer service level (high, middle, low) was determined. The received result was approved at the general meeting with representatives from regional authorities.

“The Statement is not only an estimation of the company activity, - said Anna Korneuchuk, Head of Customer Care Service Department. – When the company declares about high level of customer service, it assumes obligations on its improvement at every stage of development, and involves itself to the constant processes of improvement”.