OREANDA-NEWS. Andriy Zimukha, Head of Strategic Planning Unit of JSCIB “UkrSibbank”: Currently only 47% of Ukrainians use the banking services on contractual terms. On average in Ukraine each bank’s customer accounts for one-fourth of the product against such figure in the western countries making up 4-5, reported the press-centre of “UkrSibbank”.

In the nearest time the banks will focus not only on the extension of the client base but on the quality improvement of the offered services and products. Consequently, the process of transformation and extension of banking networks will be ongoing in Ukraine. After all, the more advanced, in the first place, foreign banks will switch to alternative channels of customer care (internet, telephone, etc.).