OREANDA-NEWS. Within the framework of the Centralized Customer Servicing System concept, which is being established in JSC IDGC of the Center and North Caucasus, JSC Ryazanenergo opened a Customer Service Center.

As for any other company specializing in services  one of the priorities of JSC Ryazanenergo is  working with customers, whether it is energy transmission or connections for new consumers.  First of all JSC Ryazanenergo is in interested customer satisfaction with a quality service. This ambition was brought to life by opening a Customer Service Center with a single reception office, the  first on the territory of Ryazan region.

While opening the ceremony, Managing Director of JSC Ryazanenergo Mr. Skorikov mentioned: “The growing number of energy market participants in relation to consumers has raised the issue how to establish an integrated customer servicing system. Taking into consideration the fact, that the companies have been reorganized as a result of  reforming  JSC Ryazanenergo, the grid company was the initiator of this process and took the initiative to develop and introduce on its base the “one window” concept on the territory of the region in order to provide overall liaison with other market entities”.

After  cutting the traditional red ribbon, the Customer Service Center of JSC Ryazanenergo opened its doors for the first visitors. Guests and customers were witnesses to the modern office layout  ready to welcome members of the public.

The main task of the Center is to raise client servicing to a new quality level, while streamlining the staff and number of application departments: it is supposed, that the majority of issues can be resolved in a“one window” mode.

The first questions of the public will relate to technological connections. The consumer will have the possibility to write an application and receive a consultation of an expert on all issues concerning technological connections, discuss possible difficulties with a specialist in that particular area. Thus the gap between the client and the service provider will be significantly shortened.

“In the future we are planning to involve the representatives of JSC Energobalance in the work of the Customer Service Center to receive payments from the consumers, living in the Ryazan region”, said Mr. Voronkov. “The appropriate offices are ready and equipped”.

During the following year JSC Ryazanenergo is planning to open similar Centers in Sasov and Skopin. But it does not mean that the CSC services will not be available for people living in remote areas of the region. Customers can leave the papers for technological connections in the nearest PGA (Power Grid Areas), which will send them to the central office of JSC Ryazanenergo. Moreover, PGA will provide access for people to call the CSC in order to receive free consultations.

In 2007 Client Service Centers and Contact Centers will be established in all the service areas of JSC IDGC of the Center and North Caucasus.