OREANDA-NEWS. Texoma Hyundai in Sherman, Texas, ranked No. 1 in service customer satisfaction in the United States for 2015. This marks the third year in a row Texoma Hyundai was the national champion. Hyundai Motor America President and CEO, Dave Zuchowski, presented the award to Texoma Hyundai.

“A‘three-peat’ is extremely difficult to pull off, especially when there are more than 830 Hyundai stores in the competition,” said Zuchowski. “Texoma Hyundai has great processes and people in place. We are very proud of the reputation they have built over the years.”

Awarded to Texoma Hyundai for meeting and exceeding customer expectations, Hyundai’s distinction for customer satisfaction is given to the dealership that performs the best in the Hyundai Service Index (HSI) study. Derived from surveys of customers who had their Hyundai vehicle serviced in 2015, the HSI study allows dealerships to identify trends, run reports and analyze cumulative customer satisfaction scores across its business and among individual employees.

Out of 1,000 points, Texoma Hyundai scored:

  • Overall Hyundai Service Index – 988
  • Service Initiation – 991
  • Service Advisor – 1,000
  • Service Facility – 980
  • Vehicle Pickup – 852
  • Service Quality – 984

“We value the truly exceptional relationship we have with Hyundai and look forward to our continual growth and representation of this brand,” said Rick Ford, CEO, RFJ Auto Partners.

“Texoma Hyundai has the best team of service and parts employees in the nation and we are extremely pleased by their continual desire to always be best,” said Mark Daniels, general manager, Texoma Hyundai.

Hyundai Dealers and Dealerships Honored for 2015:

  • No. 1 Dealer in the Nation – Texoma Hyundai of Texas
  • No. 1 Dealer in Hyundai’s Central Region – Ray Skillman Southside Hyundai of Indiana
  • No. 1 Dealer in Hyundai’s Eastern Region – Lancaster Hyundai of Pennsylvania
  • No. 1 Dealer in Hyundai’s South Central Region – Texoma Hyundai of Texas
  • No. 1 Dealer in Hyundai’s Southern Region – Robert Woodall Hyundai of Virginia
  • No. 1 Dealer in Hyundai’s Western Region – Earnhardt Hyundai of Arizona

HYUNDAI MOTOR AMERICA
Hyundai Motor America, headquartered in Fountain Valley, Calif., is a subsidiary of Hyundai Motor Co. of Korea. Hyundai vehicles are distributed throughout the United States by Hyundai Motor America and are sold and serviced through more than 830 dealerships nationwide. All Hyundai vehicles sold in the U.S. are covered by the Hyundai Assurance program, which includes the 5-year/60,000-mile fully transferable new vehicle limited warranty, Hyundai’s 10-year/100,000-mile powertrain limited warranty and five years of complimentary Roadside Assistance. Hyundai Blue Link Connected Care provides owners of Hyundai models equipped with the Blue Link telematics system with proactive safety and car care services complimentary for one year with enrollment. These services include Automatic Collision Notification, Enhanced Roadside Assistance, Vehicle Diagnostic Alert, Monthly Vehicle Health Report and In-Vehicle Service Scheduling.